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Development & Product Management

Service Manager VTech

Service Manager VTech

Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 550+ people across 11 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,650+ customers in 22 countries.


We currently have a great opportunity for experienced Service Manager to join our Vehicle Technology Team at our Limerick HQ. We can also consider candidates located in Ireland who can work 2-3 days in Limerick


Responsibilities

  • Management of Service Engineers
  • Manages logistics for Engineer visits to customers
  • Manages case data and improving how they work
  • HR – yearly reviews, holidays etc
  • Management of Service Contractors & growing Business with Service Contractors
  • Work with Service Companies in regions where AMCS do not have Engineers
  • Work closely with Dev and Product on VT issues improvements
  • Review Service Returns
  • Work closely with Support team on VT issues and improvements
  • Acts as Technical Resource for Engineers and Customers
  • Key contact for Customer Escalations
  • Carry’s out Service Meetings with Customers
  • Works closely with the Install Teams to drive Product improvements
  • Works with customers to increase business with AMCS –
  • Having yearly Certifications
  • Upgrading SUT to VDH

 


Requirements

  • Service Management and/or Service Contractor Management experience
  • Experience in the waste industry (preferred but not a game changer)
  • Flexible to travel outside of Ireland
  • Good communication skills
  • Great Customer Management skills
  • Proactive, positive, self-starter with a passion for continually improving the processes around you
  • Ability to manage ambiguity and operate effectively, even when things are not defined or the way forward is not certain –makes sound decisions, even in the absence of complete information
  • Ensures accountability – holding self (and others) accountable to meet commitments
  • Ability to successfully plan and prioritize work to meet objectives aligned with organizational goals
  • Ability to work in a team-based, collaborative environment
  • Technical skills around Electronic/Mechanical Hardware
  • Good Excel skills to manage data and reporting
Location
Limerick
Country
Ireland
Category
Development & Product Management
Type
Full Time
Experience
NA
Language
English

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